FAQs

What currency are the prices I see on the site? 

All prices are in USD.

I just placed an order; when will it ship?

We try our best to ship items as fast as we can. Please allow 2-4 days of production time for your order to ship out; average shipping times are 7–15 business days.

Tracking numbers will be updated 3–4 days after your order has been shipped. If you don't have a tracking number after 7 business days, please email us here- .

I am not in love with my order; can it be returned? What if there is an issue?

We offer a 100% money-back guarantee if the product is damaged. Please send us an email showing proof of damage for a full refund.

Can I cancel my order?

You can cancel your order with no penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have misspelt or auto-filled an incorrect address, reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at support@sipmix.com.

If the address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after your order has been shipped.

How long does shipping take?

Shipping times vary, as we ship worldwide from different fulfilment centres based on your location. The average shipping time is 7–15 business days.

I have a question that wasn't answered; can you please help?

Absolutely!

We are here to help you. Please send us an email at Support@sipmix, com, and we will be happy to assist you.

We do receive numerous emails. If you wish toget a prompt response, please attach your order number and clearly describe your concerns.